Terms of Service
Effective Date: March 1 2024 Onwards
Introduction
We are owned and operated by Edify Consultants Private Limited, any agreement, transaction or interaction with truenorthcaochingacademy.com and lms.truenorthcoachingacademy.com is directly made with Edify Consultants Private Limited.
These Terms of Service (the “Terms”) govern access to and use of True North Coaching Academy’s online platform (the “Website”) and related services (the “Services”). True North Coaching Academy provides ICF-accredited coaching certification and training programs aimed at preparing and certifying new coaches. Please read these Terms carefully to understand the rights and obligations associated with use of our Services.
Binding Agreement
These Terms constitute a binding contract and include provisions for Mandatory Arbitration and a waiver of Class Action/Jury Trial, requiring individual arbitration for disputes, limiting users’ remedies in certain cases.
Scope of Agreement
These Terms apply solely to True North Coaching Academy (“True North”). By accessing or using our Services, users agree to the latest version of these Terms and the Acceptable Use Policy, incorporated by reference. By continuing to use the Services, users confirm their agreement to be bound by these Terms and any subsequent updates.
User Choices and Instructions
An individual or organization (the “Customer”) may access True North’s Services based on Customer preferences. These Services cannot be modified or altered without prior written consent from True North.
Our Exclusive Control
The Customer has entered an Agreement that grants them the right to access our certification programs and training. Any data generated through the Services remains under True North’s ownership and control. Any requests for changes or alterations must be directed to True North.
Copyright and Ownership
Unless otherwise stated, all content and software on the True North Website is the property of True North Coaching Academy or its content providers and is protected by copyright laws.
User Responsibilities
The Customer is solely responsible for:
- Informing True North of any policies or settings that affect the handling of user data.
- Securing necessary permissions and consents for lawful data processing.
- Resolving disputes with users about data, Services, or any Customer obligations.
True North provides Services “as is” and does not make any express or implied warranties.
Access and Licensing
Upon compliance with these Terms, True North grants the Customer limited, revocable, non-exclusive, non-transferable access to the Services.
Mobile and Wireless Use
If the Services are accessed on a mobile device, standard carrier charges may apply. By using mobile devices to access Services, the user agrees to receive electronic communication, including notifications.
Internet Connection
Customers are responsible for securing an adequate Internet connection to access our Services. Charges, rates, and other fees related to internet connectivity are the responsibility of the user.
Intellectual Property
True North Coaching Academy trademarks, logos, and service marks (e.g., “True North Coaching Academy”) may not be used in any way that could confuse customers or harm True North’s reputation.
User Eligibility
Services are intended for individuals 18 years or older. By accessing Services, users confirm they meet this eligibility criterion.
User Obligations
Users must comply with True North’s Acceptable Use Policy, reporting any inappropriate behavior or content as specified.
Term of Service
These Terms remain effective indefinitely until terminated by True North Coaching Academy.
Honor Code
All users of True North’s programs and services are required to adhere to this honor code:
- Users must personally complete assessments and assignments.
- Users must provide a minimum of 48 hours’ notice for any change to scheduled meetings.
- Users should communicate feedback and resolve any dissatisfaction directly with True North before escalating.
Coach Agreement
Coaches participating in True North programs agree to the following terms:
- Coaches must not engage in any external coaching contracts with True North clients or affiliates.
- Coaches must not accept payments from True North clients for services outside of True North’s platform.
- Coaches agree to follow all terms outlined in the True North contract and to communicate any requested deviations in writing.
Limitation of Liability
If True North identifies a breach of these Terms, the Acceptable Use Policy, or any other policy, it reserves the right to ask the Customer to remedy the breach or take action directly, including disabling user accounts.
General Provisions
Email and Communication
All notices related to these Terms will be delivered via email or through the Services. Notices to True North should be sent to legal@truenorthcoachingacademy.com.
Privacy Policy
Please review our Privacy Policy for details on data collection and usage.
Refunds and Booking Policy
Refunds are not offered except in exceptional circumstances. Bookings are non-reschedulable unless 48 hours or more notice is given.
Limitation of Liability and Outcome Guarantee
True North does not guarantee specific outcomes for clients. Services are not intended to replace medical advice.
Confidentiality and Data Sharing
All discussions between coach and client are confidential unless required by law to be disclosed.
Modifications
True North reserves the right to update these Terms as necessary. Notice of material changes will be provided.
Waiver and Severability
Failure to exercise a right under these Terms does not constitute a waiver. If any provision is deemed unenforceable, the rest remains effective.
Assignment
The Customer may not transfer rights or delegate obligations under these Terms without True North’s written consent.
Governing Law
These Terms are governed by Indian law. Disputes will be resolved exclusively in Indian courts.
Fees and Payment
Fees and terms are as per the Contract with the Customer.
Arbitration
Disputes arising from these Terms will be resolved by binding arbitration, except where a party seeks relief in small claims court or for alleged unlawful use of intellectual property.
Conclusion
These Terms constitute the entire agreement between True North Coaching Academy and the user. By accessing the Services, users acknowledge and accept these Terms.
“Coaching is taking a person to a space where they can’t take themselves.”